Returns

Last updated November 4, 2026.

Returns

Unused products. You can return any unused product in its original packaging within 30 days of delivery, including a hanger set you've opened to check the width. Contact us and we'll send you a prepaid return label. Once the item arrives, we'll refund your original payment method.

Used products. Brushes, combs and shoe trees that have been used, and covers that have been washed, can't be resold, so we refund or replace them only if they're faulty. Tell us within 30 days of delivery.

Damaged in transit. If anything arrives damaged, contact us within 7 days of delivery (call (435) 212-0318 or use the contact form) and we'll ask for a photo of the item and the box. We'll send a replacement or refund it, and you don't need to send it back.

Sets and collections. This applies to every set, kit and collection we sell. You can return unused items from a set on their own. The refund is that item's share of the price you paid for the set.

How to return

1. Contact us within 30 days of delivery (call (435) 212-0318 or use the contact form) with your order number and the items you'd like to return.
2. We'll reply, usually within 2 business days, with a prepaid return label and instructions.
3. Pack the items securely in their original packaging and send them with the label.

Return shipping is on us for unused returns and for anything that arrived damaged or faulty. Original shipping charges aren't refunded. Once your return arrives and we've checked it, we'll refund your original payment method and email you to confirm.

Need a different hanger width or shoe tree size? Return the unused set with the prepaid label and order the size you need.

Questions

Call (435) 212-0318, Monday to Friday, 9 a.m. to 5 p.m. Mountain Time, or use the contact form. We usually reply within 2 business days.